Cancellation & Refund Policy

Clear guidelines on how and when you can cancel or amend your parking reservation.

We recognise that travel itineraries can change unexpectedly. As an independent booking comparison platform, the cancellation policy applicable to your reservation depends upon the type of parking product selected at the time of purchase.

Product Type Cancellation Window Refund Amount
Flexible Parking Deals Up to 24 hours prior to scheduled drop-off 100% Full Refund
Deals with Cancellation Cover (+£1.99) Up to 2 hours prior to scheduled drop-off 100% Full Refund
Non-Flexible / Saver Deals Non-cancellable No refund permitted

How to Request a Cancellation

  1. Visit our Manage Booking page.
  2. Enter your Booking Reference (e.g. CAP-784920) and your email address.
  3. Click "Cancel Booking". If within the eligible cancellation window, your booking will be immediately cancelled.
  4. You will receive an automated cancellation confirmation email.

Refund Processing Times

Once a cancellation is approved, refunds are processed automatically by our banking network. Funds are returned directly to the original debit or credit card used for payment within 3 to 5 business days depending on your bank's clearance cycles.

Amendments & Date Changes

Need to change your vehicle registration or travel dates? On flexible bookings, vehicle changes are completely free. If new travel dates result in a longer stay, you simply pay the difference in daily rates without penalty fees.

Go to Manage Booking Portal